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Return Policy

Your shopping experience is our top priority. We want your experience with SHOPRotech.com, Inc. to exceed your expectations on all fronts. However, we realize that sometimes you may need to return an item. If you do need to return a product, please reach out and contact us within 30 days of your purchase. Please see the various type of returns below for more detail:

Standard Return

A standard return would be applicable for any regularly stocked item that was purchased within the last 30 days. Any item that falls into this category will not be eligible for return if:

  • It is not in the original packaging
  • It was purchased outside the 30 day time frame
  • The product was used and is not in re-sellable condition

Special Order Return

Special Order Items are items that are not normally stocked. These items are also not eligible for return and all sales are final.

Damaged or Defected Item

Any shipping damage or discrepancy must be reported to Customer Service within 48 hours of receipt. If you are returning an item because of a defect, we will incur all charges and replace the item at our cost. Proof of defect will be needed in order to proceed with this.

How to Return an Item

  1. Step 1:

    The first step is to call our office at 833.825.0672 to obtain a Return Goods Authorization number (RGA). When you call for this number, please have your order confirmation number, date of purchase, item(s) that need to be returned and your credit card that was used on the purchase ready.

  2. Step 2:

    If you paid with a credit card, the credit card will be issued a refund for the amount of the purchase. We cannot issue a credit for the freight that was billed to you on the initial order.

  3. Step 3:

    Once you have the RGA number, you are responsible for all shipping costs to return the product back to SHOPRotech.com, Inc.. You may use UPS, FedEx or any other carrier of your choice. A SHOPRotech.com, Inc. Customer Service agent will give you the address to ship the product.