Insurance/Medicaid/Medicare
ShopRotech is dedicated to enriching the lives of our home-care patients. Our focus is on providing exceptional service and top-quality healthcare products tailored to your evolving needs, supporting you on your wellness journey. We aim to empower each patient to maximize their daily life.
For purchases made on ShopRotech's retail website, ShopRotech.com, please note that we do not accept health insurance plans, Medicare or Medicaid for payment or reimbursement. All purchases on ShopRotech.com are made on a cash-pay, retail basis.
Non-prescription products are sold and provided directly by ShopRotech and are available to all customers regardless of insurance status.
Prescription-only devices are available for purchase on ShopRotech.com but are provided by a Rotech Healthcare Inc. affiliated DME supplier (“Rotech”). If you are a Medicare or Medicaid beneficiary purchasing a prescription-only device, your order will be subject to a qualification process to determine whether the item is covered under your Medicare or Medicaid benefits. If the item qualifies for Medicare or Medicaid coverage, your order can be processed through Rotech’s standard patient intake process and billed to your benefits accordingly. If the item does not qualify for Medicare or Medicaid coverage, the item may be purchased on a cash-pay basis.
To speak with an agent about prescription-only items, please call (833) 825-0672.
It's important to note that insurance companies and other payers may not cover many items offered on this website. If you believe an item may be reimbursable through your insurance, please contact your insurance company or call (833) 825-0672 to inquire.
Frequently Asked Questions:
Q: Does ShopRotech accept health insurance for purchases made on its retail website?
A: No, ShopRotech does not accept health insurance plans for payment or reimbursement for purchases made on ShopRotech.com. All purchases made through the retail website are cash-pay transactions.
Q: Who provides prescription-only devices purchased on ShopRotech.com?
A: Prescription-only devices purchased on ShopRotech.com are provided by a Rotech Healthcare Inc. affiliated DME supplier, which holds the required state licensure to furnish prescription-only items.
Q: Can I purchase non-prescription items on ShopRotech.com if I have Medicare or Medicaid?
A: Yes. Non-prescription products are available to all customers regardless of insurance status. These are retail, cash-pay purchases and are not billed to any insurance program.
Q: What happens if I am a Medicare or Medicaid beneficiary and want to purchase a prescription-only device?
A: Your order will be subject to a qualification process to determine whether the item is covered under your Medicare or Medicaid benefits. If the item qualifies for coverage, your order can be processed through Rotech’s (or any other Medicare-participating DME supplier’s) standard patient intake process and billed to your benefits. If the item does not qualify for coverage, it may be purchased on a cash-pay basis. Please call (833) 825-0672 for assistance.
Q: Can I purchase prescription-only devices on ShopRotech.com if I do not have Medicare or Medicaid?
A: Yes. Customers who are not Medicare or Medicaid beneficiaries may purchase prescription-only devices on ShopRotech.com on a cash-pay basis. These items are provided by a Rotech Healthcare Inc. affiliated DME supplier
Q: Can I purchase a CPAP machine with insurance on the ShopRotech website?
A: No, if you would like to place an order using your insurance benefits or coverage, please call (833) 825-0672.
Q: Does ShopRotech have an NPI number?
A: No, ShopRotech does not have an NPI number. We are a cash-pay online retailer for in-home healthcare products.